For almost 4 years now, Diia has been proving that the state in a smartphone is not a distant future prospect, but a new reality. Diia has become pop culture and has taken an important place in the lives of Ukrainians: the application is used by more than 20 million citizens. This is every second resident of Ukraine.
“Diia is a revolutionary product that is not like apps from other countries. It works faster than Uber, Booking, Airbnb, PayPal. We have already digitized and launched hundreds of services. And now 20 million Ukrainians use Diia. We continue to remove bureaucracy, eliminate the human factor, and make interaction with the state easier. Dozens of countries are interested in our experience. But the most important thing is that we have changed the digital culture. Now, every government official thinks about launching an online service in Diia first, not offline,” says Mykhailo Fedorov, Vice Prime Minister for Innovation, Education, Science and Technology, Minister of Digital Transformation.
Diia has dramatically changed the philosophy of relations between the state and citizens. Thanks to the app, the state has become a convenient service that everyone can interact with in a few clicks without leaving home. Today, the app includes 14 digital documents and more than 30 electronic services that millions of Ukrainians use every day in various life situations.
Now, instead of going to government offices, standing in lines and collecting documents, you can get the service you need quickly and conveniently on your smartphone. From car sharing to ordering a certificate or extract, from paying a fine to the eRestoration program, which allows you to rebuild homes damaged by Russian aggression.
At Diia, Ukrainians change their driver’s license, re-register their cars, donate to the Army’s drone program, and buy military bonds. They also open bank accounts, receive parcels, sign documents, and pay taxes with Diia.