Kyivstar reports that M2M and SMS are still down

Kyivstar reports that M2M and SMS are still down

Kyivstar’s press service informed HiTech Expert about the status of the network as of December 17, 2023. Voice communication services, including roaming, mobile data transmission, and Home Internet service, have become available to customers.

The operator’s specialists have also restored the operation of virtual private network (VPN) services and started restoring access to M2M services for business customers. The company plans to launch SMS services as soon as possible.

“The services are being restored gradually, in compliance with all security requirements. The company will inform about 100% service availability upon completion of all stabilization measures,” the statement said.

Some localities, including Kyiv, are still experiencing local difficulties with the availability of Home Internet. The company has engaged all available personnel, including those from other regions and oblasts, to restore the service as soon as possible. Also, for the period of stabilization measures, the mobile data service may operate at a reduced speed.

We remind you that if your SIM card is not registered in the network, you need to restart the phone or turn on and off the airplane mode. In addition, selecting Kyivstar network in the phone settings helps.

Kyivstar informs that bonuses and compensations to subscribers who could not use communication services due to the hacker attack will be credited only after the network is fully stabilized and all services are launched. Wait for official information from the company.


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