IT-Integrator talks about the benefits of IT outsourcing

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IT-Integrator talks about the benefits of IT outsourcing

IT-Integrator told about cooperation with Sky Loft Hotel Kyiv by Rixwell and the benefits that a company can get by using IT outsourcing services.

Background

In today’s Ukrainian environment, successfully running an international hotel business is not an easy task. The owners, the manager, the management – all have to be focused on the business, manage the processes in a filigree manner, while, for obvious reasons, being very careful about spending money, including on investments, and all the while maintaining fault tolerance, security and, of course, the level of service.

IT outsourcing is based on the latter three components, which, provided a professional IT service provider and a balanced approach on the part of the customer, can in many cases provide the company with undeniable advantages, solve operational problems, save money, and even competently formulate and support the IT strategy.

IT professionals are well aware that IT infrastructure is a “living organism” that requires constant development and does not forgive downtime. A modern business center built from scratch yesterday and equipped with the latest technological advances will be outdated tomorrow and will not meet the current needs of users for comfort and functionality.

New developments appear every day, software solutions must be constantly updated, and the infrastructure must undergo regular audits and be restored if necessary. Needless to say, ongoing support is essential when a company has to ensure the operation of high-performance customer service services, process large amounts of data on a daily basis, and constantly counter new cyber threats.

Before you start interacting with IT-Integrator only part of the prerequisites for choosing a service model for IT support in steel: availability of outdated technical documentation that did not meet the realities of the business; chaotic procurement of new equipment; lack of own IT resources for qualified support of the network and services; vulnerabilities in the infrastructure; limited access to full management of own equipment; lack of a strategy and plan for the development of IT infrastructure.

Solution

Taking into account the above-mentioned urgent needs, IT-Integrator specialists proposed to implement a plan of qualitative changes, including:

  • Update and systematize the hotel’s technical documentation.
  • Evaluation of the areas of responsibility of the parties, including external contractors, supporting various hotel services (Internet, television, etc.).
  • Fixing vulnerabilities and developing recommendations for further countering threats;
  • A role-based model for administration and delineation of areas of responsibility has been proposed and implemented: setting up appropriate accesses for equipment management.
  • Returning the network to the customer’s management and administration.
  • Plan and subsequent migration of infrastructure (server and network).
  • Formation of a development strategy, addressing problem areas and risks.
  • Improving the level of services provided to hotel customers.
  • Developing proposals for monetizing services and, accordingly, increasing the company’s revenue.

Results

Despite the challenging times in Ukraine, Sky Loft Hotel Kyiv by Rixwell remains an exemplary example of an international hotel that meets the needs of its guests, drives current trends in tourism, leisure, restaurant, business and conference services, provides quality service and has a development plan. The constant improvement and provision of a high level of modern services demanded by customers is an important component of success;

For more than three years, IT-Integrator has been a provider of IT services for the hotel, providing advice on technical issues, serving as a reliable assistant in matters of innovative development and solving urgent service support issues. The hotel’s network, servers and services are under the reliable control of the integrator, while remaining under the full management and administration of the owner.

The companies currently cooperate under an existing service agreement, one of the key advantages of which is protection against the risks of technical staff turnover and cost savings.

Improving services

In cooperation with the Sky Loft Hotel Kyiv by Rixwell team, we are constantly working on improving and developing offers, in particular, developing options for monetizing and improving hotel services, for example, by selling advertising, additional services such as high-speed and high-performance network access, as well as other automation options. 

“My team and I have jointly decided to take a balanced and most effective approach today – to find a reliable IT service provider that will not restrict our rights to influence technical processes and at the same time serve as an assistant in our business,” says Tetiana Petrovych, General Manager, Sky Loft Hotel Kyiv by Rixwell.

According to her, despite many factors, today Sky Loft Hotel Kyiv by Rixwell, together with the leading international operator and with the support of the technical partner IT-Integrator, continues to provide customers with impeccable offers and European level of service.

Дмитро Жуковський, директор департаменту інформаційних технологій, “ІТ-Інтегратор”

The scale of the tasks

“Ukrainian conditions are constantly dictating new requirements. When the number and scale of infrastructure tasks are constantly growing, new cyber threats regularly appear, and IT resources are becoming more scarce every day, it is worth looking for alternative technical support options in order not to lose productivity,” says Dmytro Zhukovsky, Director of IT Department, IT Integrator.

In his opinion, outsourcing all or part of the IT service functions is a well-known global practice with proven efficiency and benefits for the company. So, if IT issues continue to pile up without an effective solution, he advises not to waste precious time and try to find a reliable IT partner for your business.

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