Xiaomi Service has announced a customer-friendly initiative to assist users in the Fujian region of China who have experienced product damage or malfunctions due to Typhoon Saddr. From September 5th to September 30th, 2026, Xiaomi will provide free inspection and repair services for affected Xiaomi products.
Free Support for Affected Users
The initiative specifically targets areas within Fujian province, including Fuzhou, Xiamen, Quanzhou, Ningde, Putian, Zhangzhou, and Longyan. Residents in these locations whose Xiaomi devices have been damaged or rendered faulty by the typhoon can avail themselves of this special service.
Mobile and Wearable Devices
For a range of mobile and wearable products, including Xiaomi phones, Redmi phones, tablets, laptops, smart bands, smartwatches, and earphones, Xiaomi Service will offer:
- Free inspection
- Free cleaning
- Complimentary drinking water
- Free Wi-Fi access
- Free charging services
- Free repairs for water damage caused by the typhoon
Smart Home and Ecosystem Products
This service also extends to Xiaomi’s smart home appliances and ecosystem products. For these devices, Xiaomi Service will provide free inspection and repair for water damage incurred due to the typhoon’s impact.
How to Avail the Service
Customers needing assistance can utilize several channels:
- Xiaomi Service Mini Program: Navigate to ‘Self-Service’ and then ‘Apply for After-Sales Service’.
- Service Store Locator: Find nearby service centers via the Xiaomi Service Mini Program under ‘Nearby Services’.
- Xiaomi Service Hotline: Call 950816.
- Xiaomi Online Customer Service: Via the Xiaomi Service official WeChat account, under ‘Mi · Service’ and then ‘Online Consultation’.
This proactive measure by Xiaomi demonstrates a strong commitment to customer support, especially during challenging times caused by natural disasters. By offering these free services, the company aims to alleviate the burden on its users in the affected region and help them get their devices back up and running as quickly as possible.
