A Kyivstar subscriber with 20 years of experience complains that the operator charged him for services he did not use and refused to refund him when he switched to a new tariff.
When the man contacted Kyivstar support, they said that he had paid for his previous tariff and ordered a new one on the same day, but paid for the new one 4 days later, and thus could not get a refund “through the loyalty program”.
“If I had paid for the tariff 3 days in advance, then they could have refunded my money, but sorry, dear sir, suffer and wipe your hands, we can’t help you,” the subscriber writes.
He describes his 20-year experience as a subscriber and considers himself almost an employee of the company. However, he did not receive a salary, but rather paid for the company’s services all the time and endured all its tricks:
“I wasn’t really bothered by the constant, twice-a-month calls offering to connect to their Internet, I wasn’t annoyed by the flow of daily SMS spam with offers to switch to new tariffs, and moreover, I was even philosophical about switching from a monthly plan to a four-week plan (what can you not do to enrich the “most reliable operator”), but recently something happened in my life and my patience ran out.”
What happened in the end
- In fact, the money was paid for a service that the subscriber did not use.
- The refund was denied because these are the rules of loyalty (20 years is not loyalty).
- Everyone has to suffer – except Kyivstar, of course.
“To conclude this lyrical tale, I want to add that I am probably not the only such deceived consumer. I will definitely not sue for 250 hryvnias, but I will probably change the operator. I don’t think others will be any better, but others have not cheated me yet,” the user adds.
