The social sphere receives the largest share of state budget payments annually. Its scale and secrecy create a large field for corruption, so “dead souls” receive payments, and subsidies are awarded to citizens with a lot of real estate.
Digitalization is the most effective tool to combat the outdated system. Its anti-corruption effect over two years is UAH 16.3 billion. Digitalization of the social sector will save another UAH 30 billion annually.
Online services have demonstrated their ability to work in different circumstances. During the war, the IDP status registration was launched. In the first day, more than 20,000 IDPs received services through Diia. This result could have been achieved offline in a month.
Some social services are already successfully operating on the portal and in the app:
- Digital pension certificates are available in the app for 1.2 million Ukrainians.
- Certificates of insurance and work experience have been downloaded by 5 million citizens.
- Pension services were used more than 100 thousand times.
- eBaby has enabled the registration of more than 400 thousand babies.
In 2023-2024, the Ministry of Digital Transformation plans to digitalize and automate all popular social services. Together with the Ministry of Social Policy, it is implementing the Unified Social Sphere Information System to track the use of funds and make the system inclusive and convenient for everyone.
